Privacy Policy

1. Who We Are

Bitronix Technologies is a blockchain and AI solutions company with offices in:

• India: Plot No. 341, Industrial Area, Phase 9, Mohali, Punjab 160062
• UAE: 29th Floor, Court Tower, Business Bay, Dubai

Contact email: info@bitronix.ai

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send you relevant updates, proposals, or project communications
• Improve and optimise our website performance
• Analyse website traffic and user behaviour for internal purposes
• Comply with applicable laws and regulations
• Prevent fraud and maintain the security of our systems

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Where applicable (for users in the EU/UK or other regulated jurisdictions), we process your data on the following legal bases:

• Consent: where you have actively provided your information or agreed to receive communications.
• Legitimate interests: to operate and improve our business and respond to enquiries.
• Contractual necessity: where processing is required to deliver services you have engaged us for.
• Legal obligation: where we are required to retain or share data to comply with applicable laws.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function properly.
• Analytics cookies: to understand how visitors interact with our site (e.g. Google Analytics).
• Marketing cookies: to measure the effectiveness of our outreach (only where consent is given).

You may manage or disable cookies through your browser settings. Note that disabling some cookies may affect your experience on our site.

6. Sharing Your Information

We may share your data with trusted third parties in limited circumstances:

• Service providers: such as website hosting, analytics, and CRM platforms that support our operations. These parties are contractually obligated to handle your data securely.
• Legal requirements: if required to do so by law, court order, or government authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. We will notify you in advance where required.

We do not share your personal data with advertisers or unrelated third parties for marketing purposes.

7. International Data Transfers

As a company with operations in India and the UAE, your data may be stored or processed outside your home country. When transferring data internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection laws, including the use of standard contractual clauses where required.

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Enquiry and contact data is typically retained for up to 3 years from our last interaction, unless a longer period is required by contract or regulation.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent at any time
• The right to object to or restrict certain processing
• The right to data portability

To exercise any of these rights, please contact us at info@bitronix.ai. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include secure servers, access controls, and encrypted data transmission where applicable.

While we take reasonable precautions, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security of data transmitted to our website.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.